poker888 Privacy Policy

This page describes what we collect when you use poker888 and how we keep that data protected. We recognize that your privacy is fundamental to your trust in our platform, and we take that responsibility seriously. Our approach is transparent: we collect only the information needed to operate our sportsbook, live-dealer tables, slot games, and esports markets, to prevent fraud, to comply with local regulations, and to deliver the promotions and payment services you rely on.

We at poker888 process your data across multiple categories—account identity, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), gaming activity, and support interactions. This document explains what we do with each type of data, who we share it with, and what rights you have. Our services are available only where applicable local law permits.

If you have questions about how we handle your data, our support team is available via live chat and in-app help. Contact details are at the end of this policy.

What Data We Collect on poker888

When you sign up for a poker888 account, we collect your name, date of birth, email address, phone number, and identification document (national ID or passport). This identity verification (KYC) is a regulatory requirement and applies equally to all players, regardless of location (Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere).

We also collect payment information—your bank account details or e-wallet credentials (when you deposit via DANA, e-wallet, mobile banking, local payment, or other supported methods). We do not store your full payment card number or sensitive banking credentials; instead, we store tokenized references that allow us to process transactions securely without holding sensitive data directly.

During your gaming sessions, we log your predictions, wagers, game outcomes, and account balance. We track which sportsbook markets you engage with (Liga 1, Piala AFF, Premier League, MotoGP, badminton), which live-dealer tables you join (blackjack, roulette, baccarat, Dragon Tiger), which slots you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and which esports markets interest you (Mobile Legends, Free Fire, PUBG Mobile). We also collect technical data—your device type, operating system, IP address, and browser information—to troubleshoot issues and detect fraudulent activity.

How We Use Your Data

We use your data for five primary purposes: operating the poker888 platform, verifying your identity and preventing fraud, processing payments and withdrawals, delivering promotions and loyalty rewards, and complying with legal obligations. Your gaming activity feeds into our weekly cashback calculations and tier-progression system—every prediction on Liga 1 or a live-dealer table earns loyalty points that determine your rewards.

We use your payment information solely to process deposits and withdrawals through our partner payment processors. We never sell or share this data with third parties for marketing purposes. Your gaming preferences (which tournaments or live tables you favour) help us personalize your account experience, but we do not profile you for external marketing or share that data with advertisers.

During Idul Fitri, Idul Adha, Imlek, Nyepi, and major tournaments, we may send you promotional emails or in-app notifications about seasonal offers. You can opt out of these communications at any time via your account settings or by contacting our support team.

Third-Party Processors and Data Sharing

We do not own or operate all the infrastructure poker888 runs on. Our servers may sit in jurisdictions outside Indonesia, and we rely on third-party payment processors to handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. We also work with identity verification partners to confirm your credentials during KYC.

When you deposit via mobile banking or local payment, your payment information is shared with those providers' systems. We share only the minimum data needed—your name, amount, and account reference—and we hold written agreements with all processors requiring them to protect your data to the same standard we do. These processors are not allowed to use your data for their own marketing or to share it further without explicit consent.

We may disclose your data if required by law, regulation, or a valid government request (e.g., from law enforcement investigating fraud). We will not disclose more than legally required and will notify you of such requests where permitted by law. Our support team in Jakarta and regional offices (Surabaya, Bandung, Medan, Semarang) have access to your account data on a need-to-know basis—e.g., support staff can see your email and recent account activity to help resolve issues, but they cannot access your full payment history.

Cookies and Tracking Technology

We use cookies to recognize you when you log into poker888, to remember your preferences (preferred game categories, language), and to prevent fraud by tracking session activity. These cookies are essential to platform operation—without them, you would need to log in every few minutes. We also use analytics cookies to understand which pages users visit and which features are most popular, helping us improve poker888.

You can control cookies through your browser settings. Disabling all cookies may impair your ability to use poker888, as session and security cookies are required. We do not use cookies to track your activity outside poker888 or to build profiles for advertising purposes. Third-party analytics providers (e.g., Google Analytics) may place cookies on our site; their use is governed by their own privacy policies.

Your Rights Regarding Your Data

You have the right to access, correct, and delete your personal data, subject to legal and operational constraints. To request access, contact our support team via live chat or email. We will provide a copy of your data within standard timeframes.

You can correct inaccurate information (e.g., an outdated phone number) directly through your account settings or by contacting support. You can also request deletion of your account, though we may retain certain data as required by law (e.g., payment records for tax purposes).

If you believe we have misused your data, you have the right to lodge a complaint with your local data protection authority. We are committed to resolving data concerns promptly and will work with you to address any issues.

Security Measures

We protect your data using industry-standard encryption (TLS/SSL), secure server architecture, and access controls. Your password is hashed (not stored in plain text), and only you can access your account. We conduct regular security audits and respond to vulnerabilities promptly.

However, no system is entirely risk-free. We cannot guarantee absolute security against determined attackers. We encourage you to use a strong, unique password for your poker888 account and to enable two-factor authentication if available. If you suspect unauthorized access to your account, contact our support team immediately.

Policy Changes and Jurisdiction

We may update this policy from time to time to reflect changes in law, technology, or our practices. Updates are posted on this page with a revised date. Material changes (e.g., new data uses) will be communicated via email and in-app notification at least 30 days in advance.

This privacy policy is governed by the laws of the jurisdiction where poker888 operates. Any disputes regarding data handling will be resolved through our standard support channels first, with escalation to mediation or legal proceedings if necessary. Our services are available only where applicable local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law.

Contacting Us About Your Data

If you have questions or concerns about how we handle your data on poker888, our support team is available via live chat (available during business hours), email, or in-app help. We aim to respond to data-related inquiries within standard timeframes. You can also write to us by mail if you prefer a formal channel.

• Live Chat: Available through your poker888 account dashboard.
• Email: [email protected]
• In-app Help: Navigate to the Help section in your account settings.

We are committed to protecting your privacy and operating poker888 with integrity. This policy reflects our core principle: your data is yours, and we handle it with care and respect.